SpecSoft’s goal to satisfy its customers is accomplished only if it offers superior customer service. This includes handling your valued orders in an efficient and timely manner. After the sale we provide the following additional service functions by virtue of our well trained and experienced service personnel.
• Installation, training, start-up of all SpecSoft Manufactured machines
• Installation, training, start-up of many of our affiliates’ machines and controls
• Troubleshooting, maintenance and engineered upgrades of many printing, paper converting and packaging machines.
• On-line monitoring and troubleshooting as described below.
SpecSoft’s service team offers a wide array of expertise to help optimize the productivity of your installed equipment. Whether you equipment was manufactured by SpecSoft or others, these service professionals can provide installation, troubleshooting, upgrading and routine maintenance service. Service work can be done at your facility or at the SpecSoft plant depending on the nature of the work.
SpecSoft is pleased to offer an on-line internet based technical support service for your computer and PLC based control systems. This service allows our engineers and technicians to access the control system of your printing and packaging machinery over the internet from our plant in Walton, Kentucky. By doing so problems can be often be diagnosed and solved quickly thereby avoiding costly downtime, travel and living expenses.